iiQ Webhooks Rules are used to send automated messages containing Ticket and/or asset information to Slack. First, there are a few steps to complete through Slack: Sending Messages using Incoming Webhooks
Creating Slack Webhook App
Now that you have created the Incoming Webhook through Slack, you can create the Slack Webhook App for iiQ. Slack must be downloaded onto your computer with a workspace setup for this app to live.
-
Create an app From Scratch
-
Name your app and select a workspace for the app to be stored
(You may need admin privileges to add apps to workspace)
-
Select Activate Incoming Webhooks as this will be what needed for IIQ
{
"text": "{Ticket.TicketNumber}"
}
-
Select Add New Webhook to Workspace
-
Select the channel where the bot will send messages and select Allow.
-
You should see your new Webhook URL
-
Copy your new URL from Slack, then follow this link to Create your Webhook in iiQ: Webhooks
