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After reading some KB Articles, I remain confused about this system. Perhaps it would help if I explained what we would LIKE to do:

 

  1. We add different categories of Chromebook Parts by model and number etc. 
  2. Each part has an assigned price as decided by us for use with fees. 
  3. When a technician works a broken screen ticket, for example, we add the Chromebook Screen part to that ticket which adds 50$ to the ticket in terms of cost.
  4. We add a fee to the ticket that pulls its cost from the part cost so that the fee reflects that 50 dollars. 

I feel like this is possible, but I cannot for the life of me find the visibility on part prices. How can I tell the IIQ system how much a part costs? There is no field for it in “New Part” or in “Manage Inventory.”

 

Thank you!

@TSell 327b176 capital 

Thank you for submitting your question to our Community. For steps 3 & 4, do you want to add the fee with the part post calculated in the $50 or just reflect the $50 within Fee Tracker? 

If you want to add the part to the ticket and it automatically gets added as a cost, that is an enhancement that you can submit through here: https://community.incidentiq.com/ideas 

There is currently no automation with Fee Tracker at this time.
Here is an existing idea about adding a fee via rules: https://community.incidentiq.com/ideas/apply-fees-via-ticket-rules-2011 


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