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Custom Location Not Appearing in Location Mapping

  • May 9, 2024
  • 2 replies
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R
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Hello, 

We use Google SSO to map our User’s locations. One off our OU locations is not appearing in Location Mappings under Custom Map. Is this a Syncing error or do I need to enter the location in iiQ somewhere? One picture attachment shows our OUs in Google Admin. The OU I am referencing in NJ(New Jersey). In the other photo is iiQ, the Custom Mapping does not show New Jersey. 

Can you please advise what I am missing.

 

Best answer by Erica

hello @RCook 5274ef7 appletree! We use Azure for this process, which is likely similar, and we must have a Location created in order to map a group. I would create a New Location (within the Places tab) for NJ and then try mapping again. Hope this helps! 

2 replies

Erica
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  • Erica
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  • May 10, 2024

hello @RCook 5274ef7 appletree! We use Azure for this process, which is likely similar, and we must have a Location created in order to map a group. I would create a New Location (within the Places tab) for NJ and then try mapping again. Hope this helps! 

Kathryn Carter
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@RCook 5274ef7 appletree Thank you for submitting your question to our community! 😄 

Looks like you marked @Erica’s answer as the best answer so I am thankful you were able to find your solution. Great job @Erica! Thank you for being an effective community member. 

Let us know if you have any more questions! 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Erica
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