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Hello, 

We use Google SSO to map our User’s locations. One off our OU locations is not appearing in Location Mappings under Custom Map. Is this a Syncing error or do I need to enter the location in iiQ somewhere? One picture attachment shows our OUs in Google Admin. The OU I am referencing in NJ(New Jersey). In the other photo is iiQ, the Custom Mapping does not show New Jersey. 

Can you please advise what I am missing.

 

hello @RCook 5274ef7 appletree! We use Azure for this process, which is likely similar, and we must have a Location created in order to map a group. I would create a New Location (within the Places tab) for NJ and then try mapping again. Hope this helps! 

@RCook 5274ef7 appletree Thank you for submitting your question to our community! 😄 

Looks like you marked @Erica’s answer as the best answer so I am thankful you were able to find your solution. Great job @Erica! Thank you for being an effective community member. 

Let us know if you have any more questions! 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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