Custom Location Not Appearing in Location Mapping


We use Google SSO to map our User’s locations. One off our OU locations is not appearing in Location Mappings under Custom Map. Is this a Syncing error or do I need to enter the location in iiQ somewhere? One picture attachment shows our OUs in Google Admin. The OU I am referencing in NJ(New Jersey). In the other photo is iiQ, the Custom Mapping does not show New Jersey. 

Can you please advise what I am missing.



Best answer by Erica 10 May 2024, 22:13

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2 replies

Userlevel 3
Badge +5

hello @RCook 5274ef7 appletree! We use Azure for this process, which is likely similar, and we must have a Location created in order to map a group. I would create a New Location (within the Places tab) for NJ and then try mapping again. Hope this helps! 

Userlevel 7
Badge +12

@RCook 5274ef7 appletree Thank you for submitting your question to our community! 😄 

Looks like you marked @Erica’s answer as the best answer so I am thankful you were able to find your solution. Great job @Erica! Thank you for being an effective community member. 

Let us know if you have any more questions!