Google Sync to IIQ - RAM amount custom field

  • 16 August 2023
  • 1 reply

Userlevel 1
Badge +2

I am trying to get into IIQ from Google Chromebooks what the total amount of RAM they have installed is.  We have purchased some with 4GB and now some with 8GB and I want to be able to tell them apart based off the RAM.  I have setup in IIQ in the Google App to sync the SystemRamTotal to a new custom text field I created called Total RAM.  I am just testing this with a few devices, doing the asset Push Data from the Google device data sync (i don’t want to run a full Google Sync during our school day the first week of school) and I am seeing the custom field but it is blank, nothing is coming over or populating from Google.  


Here is what i setup in the Google app in IIQ

Does anyone have any ideas or see what I am missing to get the RAM amount to sync over?  Thanks

1 reply

Userlevel 7
Badge +12

@angiejaeger Thank you for submitting your question to our Community. 

Your setup looks correct to me. I would submit a support ticket. They will be able to look deeper into the behind the scenes logic to see what is going on 😄