@DLikiardopoulos 22023df ocsit Thank you for submitting your question about our approval process. 

First, check out this guide on the approval process. This will get you started on getting this set up! 

If you have any questions or need any assistance, please let us know! 

Here are some additional guides to reference: 

I found all these but none of them actually tell you how to set the approval on a ticket. Only shows you how to approve. 

@DLikiardopoulos 22023df ocsit This one should explain specifically and show with screenshots. In order to set up the rules to start the approval process. 

thanks does that require me to purchase that add on or is there a basic approval feature?

@DLikiardopoulos 22023df ocsit Our Enhanced Approval Workflow is a premium app that would be an additional purchase.