I need help resolving a problem. We use Infinite Campus, which syncs with IIQ. Recently, we had an issue where our Google SSO failed one night, specifically with the groups. I don't know if that has anything to do with it, but we resolved it the next day. A few days later, I noticed that our district employees' locations were based on where their children were enrolled in the district. For example, my location is Central Office, and my daughter is enrolled at the High School. My location is now set for the high school. If I change my location manually after it syncs that night, my location changes back to the High School. The problem we now have is when employees submit tickets, they route to the wrong location. We also have several staff and students in the unassigned (Temp) location. IIQ support said the issue was on our side; however, our locations are correct in Infinite Campus. We use One Roster, and I'm unsure if that has anything to do with it. I do not have access to Infinite Campus or other Servers in the district, so I am very limited in providing further insight. I only assist with the helpdesk ticket side.
I am happy to look into this for you, but I will need some information:
- What was the support ticket number so I can follow up with them?
- Is this only for employees who have students registered within your district?
- Can you tag the person who has access to your SIS here so we can check in with them ?
It only affects some employees, which is strange. I spoke with our SIS admin, and they cannot find the source of the issue between Infinite Campus and IIQ. Nothing has changed with the employee location on the Infinite Campus side. I turned this over to our Network admin, who contacted Tech support. He is working with them to see if we can locate the problem. We may try using Azure to set the location. I don't think it's an IIQ issue, but I was hoping someone had a similar problem and could share some insight on resolving it. I appreciate your help! Thank you
I did put in an iiQ support ticket, and, ultimately, they mentioned iiQ was not receiving data from OneRoster. This was back in September/October, and that was not a good time for us to dig into the issue more since iiQ is the only resource being impacted.
I believe our Admin switched us from using Infinite Campus for user location to Google SSO because it doesn't have parent information. We use OneRoster as well version 2.9.0rc2.
I ended up doing the same thing but it pulled a lot of students that are no longer in the district and not in one of the specified OUs….that is easier to remedy. It would be nice if the sync from IC worked but I do get it, Infinite Campus is pretty complicated.
Thanks!
Love the team work here
And we switched away from Google since none of our staff have locations there 
Ah well. Good to hear you found a solution.
It’s not elegant, as our staff mainly use Office 365. However considering we have more students and we would like to allow students to enter their own tickets, and they are Google accounts so we decided to use Google SSO. We needed to spend time cleaning up and reorganizing our staff accounts anyways. But being able to sync from Google or Staff depeding on role would be great. Our Office365 is much more accurate! We don’t use OneRoster, we still use Clever so that would still just pull the Google accounts.
Thanks for adding this feedback here
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