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New Incident IQ mobile update does not push update again

  • 5 March 2024
  • 3 replies
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Hello everyone, I recall having this issue before with one of the previous mobile updates, but there was another update that happened very recently that caused mobile notifications to stop being sent to my Android Google pixel 6A phone. When checking the incident IQ mobile application, it says that notifications aren't enabled on my device. When checking the notification settings of my device, it says that the app does not send notifications. 

 

I have had this issue (or a very similar one) in the past month or so and it seemed like the resolution required something to happen on the IIQ team's side.some things I have tried so far are clearing the data and cache for the application and have tried reinstalling and restarting my device, none of which seemed to resolve the issue. 

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Best answer by Kathryn Carter 5 March 2024, 20:00

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Userlevel 7
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@TMendonsa Thank you for submitting your question to our community! 😄

I believe this fix should have been released. If it is still a problem, what OS version are you using? 

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Hello, thank you for your quick response! I am using Android version 14

Userlevel 7
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@TMendonsa Please go ahead and submit a ticket to support. Our team wants to track this! 

Here is the link for all the different ways you can get in touch with support: 

 

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