I don’t know if this needs to be an enhancement request or if this unexpected behavior of an existing feature.
In the Site Options we have email notifications set up for when an app sync fails. The wording of that says, “Select users who should get notified when an app sync failure occurs that requires customer intervention (ie. expired credentials)”
The problem is we DID have a sync fail, and it WAS because of expired credentials, but we never got any notification. I only found out because I happen to manually check it (the app we encountered this was the Mosyle Manager app. When I checked the Sync History on July 17th I saw the last manual sync I ran (on July 9th) but no other sync’s attempted, failed, or completed since then. When I clicked on General Settings there was a red-text notification next to our credentials saying there was an issue with them (I wish I had taken a screenshot of them for more detail, but I think it was the same notification as you’d receive if you just plain put in the wrong type of credentials). The thing is, we had not changed anything on either the Mosyle side nor the iiQ side, and these credentials were relatively new (less than a half-year old) as the Mosyle app had recently changed what type of token it accepted for access.
In summary, since our issue was specifically a failure of credentials (and I’d presume “expired” since we made no changes) I would have expected a notifiation. But we never received one.
