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Notifications in iOS app

  • September 26, 2024
  • 10 replies
  • 181 views

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I’m using the Incident IQ iOS mobile app (version  3.9.4.24082901) on an iPhone running iOS 18. I’ve configured notification settings properly as described in the KB article, but I do not receive any notifications on my phone. Has anyone else experienced this or have any suggestions? Thanks.

Best answer by Kathryn Carter

You beat me to my update ​@AJennings 2039489 daretolearn 😄 The fix has been released, so this should be functional once again. Please submit a ticket to support if you are still not receiving notifications. 

10 replies

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  • Observer
  • September 26, 2024

Yes, I’ve stopped receiving notifications on my iphone/watch as well. This seems to have started about a week ago.  iPhone 11 on iOS 18.  I was receiving notifications when I was on 18 beta release.


Kathryn Carter
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  • Community Manager
  • September 26, 2024

@FIPPOLITO 353d936 pway Thank you for submitting your question to our community! 😄

This has been reported to our team for further investigation. It sounds like the ISO update shows will need to adjust something on the back end. I will let you know when I get any additional information. Thank you for your patience and feedback. 


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iPhone 14 on iOS 17.6.1; mobile app is on 3.9.4.24083001.

 

Thirding that I’m also not receiving notifications on my mobile app for a few weeks now, and I’m starting to miss important tickets. Deleted and reinstalled the app already, notifications are turned on within the iPhone general settings for the app.


Kathryn Carter
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  • Community Manager
  • October 3, 2024

@DTuttle 873849a georgetownisd I have not received an additional update from our team. I will let you know if I hear anything! ​​​​​​


Kathryn Carter
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  • Community Manager
  • October 16, 2024

I just wanted to follow up and say our team has noted this issue, and it is on the DEV team’s radar to get it fixed. I do not have a timeline yet, but I wanted to give you an update. 😄


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Any movement on this? Multiple in-app updates have been released since this was reported but none seem to have addressed this problem.

Thank you.


Kathryn Carter
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  • Community Manager
  • November 22, 2024

@FIPPOLITO 353d936 pway Our Dev team is currently working on this thread. I do not have a timeline yet, but I will let you know once I receive additional updates! 


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  • Observer
  • December 11, 2024

Looks like it’s perhaps fixed???


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I just received my first notification from the iIQ iOS app since installing it in November. 


Kathryn Carter
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  • Community Manager
  • Answer
  • December 11, 2024

You beat me to my update ​@AJennings 2039489 daretolearn 😄 The fix has been released, so this should be functional once again. Please submit a ticket to support if you are still not receiving notifications.