Remote Support Tools

  • 12 January 2024
  • 2 replies
  • 82 views

Userlevel 3
Badge +1

Use of the Report support tool integration via IIQ.  

 

Has anyone been using or does use the tool integration for remote support in IIQ ?  I am speaking to VNC, Google, Quick Assist etc. I have been playing with them and they are clunky to say the least and I wanted to see if anyone was using them and if I am missing something.


2 replies

Userlevel 1
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I don’t think you’re missing much. There are simply better options available through SCCM/Intune/Workspace that allow remote assistance prompts to appear on a users screen without their input/need to navigate to a helpdesk ticket. 

I’m sure there are scenarios where its useful, especially if they’re on a personal machine. I’ve yet to personally come into a situation where its better than the alternatives 

Userlevel 7
Badge +12

@ADeLacy 640001e ghsd Thank you for submitting your question to our community! 😄 

 

Thank you @MichaelK12 for your feedback on this! 

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