Use of the Report support tool integration via IIQ.
Has anyone been using or does use the tool integration for remote support in IIQ ? I am speaking to VNC, Google, Quick Assist etc. I have been playing with them and they are clunky to say the least and I wanted to see if anyone was using them and if I am missing something.
I don’t think you’re missing much. There are simply better options available through SCCM/Intune/Workspace that allow remote assistance prompts to appear on a users screen without their input/need to navigate to a helpdesk ticket.
I’m sure there are scenarios where its useful, especially if they’re on a personal machine. I’ve yet to personally come into a situation where its better than the alternatives
Thank you
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