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Remote Support Tools

  • Jan 12, 2024 4:45 PM UTC
  • 2 replies
  • 181 views
ADeLacy
Participant
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Use of the Report support tool integration via IIQ.  

 

Has anyone been using or does use the tool integration for remote support in IIQ ?  I am speaking to VNC, Google, Quick Assist etc. I have been playing with them and they are clunky to say the least and I wanted to see if anyone was using them and if I am missing something.

      2 replies

      MichaelK12
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      • MichaelK12
      • Observer
      • Jan 19, 2024 2:08 PM UTC

      I don’t think you’re missing much. There are simply better options available through SCCM/Intune/Workspace that allow remote assistance prompts to appear on a users screen without their input/need to navigate to a helpdesk ticket. 

      I’m sure there are scenarios where its useful, especially if they’re on a personal machine. I’ve yet to personally come into a situation where its better than the alternatives 

        Kathryn Carter
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        @ADeLacy 640001e ghsd Thank you for submitting your question to our community! 😄 

         

        Thank you @MichaelK12 for your feedback on this! 

        Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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