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So I am testing Support scheduler and when an email is sent to someone who submits ticket it is making them click on view ticket to then select a time.  When I watched the video about this it states the user should get an email where in the email they can choose the time.  The first two pictures are from what the user currently gets which says the ticket has been updated and makes them choose view ticket details then once in IIQ you can choose a time in the ticket.  The third picture is from that video which says the user should get email where they can choose a time.  I looked in site settings and couldn’t find anything and I looked in my apps for Support Scheduler and the only option is to set the default meeting time.  Any help would be greatly appreciated.   thank you

 

@ebloomfield33 Thank you for submitting your question to our community! 😄

The emails you recently received show how they are currently functioning. Looks like we need to jump into the academy and update that video. Thank you for calling it out. It is on our backlog to update it.

Hello Kathryn,  thank you for getting back to me.  I will say it probably would be better the other way as it’s less steps for the user.  This new way they need to get back into IIQ

@ebloomfield33 You are welcome to add that to our Idea Exchange as well as vote for the other idea we have submitted about emails with Support Scheduler; 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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