Is there a variable data point that tracks the date an asset was checked out? I want to send a reminder email through the Rules Engine to users who haven't returned their loaner device after a specific number of days, including the date it was originally checked out to them.
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Are you using the Spare Pool for these, or just checking devices in/out? And is there a ticket associated with it?
I’m looking at the Rules Engine to see if it can do this. I’m not sure it can handle a conditional notification - ie: if device was handed out on 1/17/25, send a reminder 2 days later. Hopefully I’m wrong; I’ll look at it a bit today.
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There is not a ticket involved. Devices are a part of a Spare Pool, however we just check the in/out in the Assets module.
I’m looking for a notification to go out that day after school. Our loaners are “one-day loaners” so we expect them to be returned at the end of the school day.
First, what is the status of those devices when they are checked out to the student? I would create a custom ticket status when the device is checked out and and reverted back to the sparepool when checked back in.
Then, create a rule that sends an email if the device is still in that status by end of the school day.
I hope this helps
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