Is there a variable data point that tracks the date an asset was checked out? I want to send a reminder email through the Rules Engine to users who haven't returned their loaner device after a specific number of days, including the date it was originally checked out to them.
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Are you using the Spare Pool for these, or just checking devices in/out? And is there a ticket associated with it?
I’m looking at the Rules Engine to see if it can do this. I’m not sure it can handle a conditional notification - ie: if device was handed out on 1/17/25, send a reminder 2 days later. Hopefully I’m wrong; I’ll look at it a bit today.
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