Is there a variable data point that tracks the date an asset was checked out? I want to send a reminder email through the Rules Engine to users who haven't returned their loaner device after a specific number of days, including the date it was originally checked out to them.
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Asset Check Out Date - Variable Data Point
Best answer by Kathryn Carter
First, what is the status of those devices when they are checked out to the student? I would create a custom ticket status when the device is checked out and and reverted back to the sparepool when checked back in.
Then, create a rule that sends an email if the device is still in that status by end of the school day.

I hope this helps 😄
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