Is there a variable data point that tracks the date an asset was checked out? I want to send a reminder email through the Rules Engine to users who haven't returned their loaner device after a specific number of days, including the date it was originally checked out to them.
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Asset Check Out Date - Variable Data Point
Best answer by Kathryn Carter
First, what is the status of those devices when they are checked out to the student? I would create a custom ticket status when the device is checked out and and reverted back to the sparepool when checked back in.
Then, create a rule that sends an email if the device is still in that status by end of the school day.
I hope this helps 😄
Are you using the Spare Pool for these, or just checking devices in/out? And is there a ticket associated with it?
I’m looking at the Rules Engine to see if it can do this. I’m not sure it can handle a conditional notification - ie: if device was handed out on 1/17/25, send a reminder 2 days later. Hopefully I’m wrong; I’ll look at it a bit today.
+15
As
There is not a ticket involved. Devices are a part of a Spare Pool, however we just check the in/out in the Assets module.
I’m looking for a notification to go out that day after school. Our loaners are “one-day loaners” so we expect them to be returned at the end of the school day.
+15
First, what is the status of those devices when they are checked out to the student? I would create a custom ticket status when the device is checked out and and reverted back to the sparepool when checked back in.
Then, create a rule that sends an email if the device is still in that status by end of the school day.
I hope this helps 😄
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