Issue:
Trying to find devices, that are assigned to students, that have an open ticket.
Current Method:
Ticket filter: “Has Asset Attached” and State = “Open”, export that list and add the Tags to an Asset view with the Role = Student filter.
Solution:
Asset filter of “Asset Attached to Open Ticket”.
Our current process, regarding broken student devices, is to check the device in, create a ticket, issue a new device, and then repair the broken one. I am trying to identify when this process isn’t followed as, currently, we don’t have a process to catch/correct them.
