Question

Asset Not Importing with Error Asset Exists

  • 20 October 2022
  • 1 reply
  • 10 views

We created a custom field to document repair notes and so that they appear right at the top of the asset page when it’s loaded. However, when I try to import into that field this is the error I receive during import.

 

 

It keeps skipping the entry and I’m not able to import but I’m not sure why I cannot just overwrite the existing data? Is it related to my custom field? There’s just no message to help me understand what’s the issue.

 

Thank you!


1 reply

Userlevel 5
Badge +6

@lcstechnology 
If the asset tag or serial number already exists within iiQ - it should “update” the asset with the updated information. 

 

I would open up a support ticket for this specific issue. They will be able to investigate further. Please email them at support@incidentiq.com

 

 

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