I would like my team to verify Assets in the field using the phone app, when they physically touch them. This helps to ensure we know with certainty that on such and such date the device was where it was expected.

I do not want to force verifications through a ticket because too often, someone has opened a ticket for someone else and the system is not asking to verify the right hardware anyway. Also it would rely on the end user finding the serial number and such.

I set up verification policies which seemed great but now each hardware related ticket will not close unless the device in question is “verified”.

Is it possible to do what I am hoping to do?

Thank you for your help on this otherwise great product!