I tried to do a search on this and couldn’t find an answer.
If I pin my rooms on the Interactive Map, would assets which are already located in that Room be pinned automatically or do I have to pin each asset to the room manually even though the asset has an assigned Room already?
That was my initial request during the first stages of the Maps planning with IIQ team.
Best answer by TAnders
When I saw this released I assumed the purpose was for our agents or admins to pin where the room is on the map, and that would then pull in all the assets on hover/click. That would be a much better use of this feature. Having to manually add all the assets to the rooms would take an insurmountable amount of work for any district.
Aside from that, the interface itself was so slow it made me want to not ever look at it again, there was a solid 10-20 second delay from adding a pin to being able to do anything else after that.
Also, I don’t see “Unmapped” filter that was described in the tutorial post by Layla. It makes it hard to keep scrolling up and down while mapping rooms and assets
Found an issue with the Mapped and Unmapped filters to be available only to Facilities module and not Technical. Can these be made available for Tech side please?
+4Thank you for bringing this our attention. Currently it does appear in the Facilities Module and we are looking to add the filter to the Ticketing Module.
+15When I saw this released I assumed the purpose was for our agents or admins to pin where the room is on the map, and that would then pull in all the assets on hover/click. That would be a much better use of this feature. Having to manually add all the assets to the rooms would take an insurmountable amount of work for any district.
Aside from that, the interface itself was so slow it made me want to not ever look at it again, there was a solid 10-20 second delay from adding a pin to being able to do anything else after that.
+18Thanks for the feedback
What is the main “Use Case” for the Map feature? Does anyone use this feature on a regular basis? I am curious to understand more.
+18
I think the main goal was to provide a way to mark assets that stay in one place so they can be easily identified. 😄
+15Does it still require us to manually add each asset to the room map?
+18
Are Maps also useful for Inventory of items In Storage?
We have a very high number of devices in our Inventory at any given time (especially summer).
+1I think this is a great idea. One challenge is that manually mapping each asset—when they’re already assigned to a room—could be very time-consuming. Would it be possible for the assets to auto-map based on their existing room assignments? That would make the feature much more practical and valuable.
+18
When I saw this released I assumed the purpose was for our agents or admins to pin where the room is on the map, and that would then pull in all the assets on hover/click. That would be a much better use of this feature. Having to manually add all the assets to the rooms would take an insurmountable amount of work for any district.
Aside from that, the interface itself was so slow it made me want to not ever look at it again, there was a solid 10-20 second delay from adding a pin to being able to do anything else after that.
As others have mentioned, the maps section is severely underwhelming since release in early 2024. Are there any plans to improve it? Are there current active community posts asking for improvements to its functionality that you can link here for us to upvote?
Furthermore, I would like to see the map section incorporated into some other area of Incident IQ to make it more worth the time. Even if we did hire someone whose job was solely to manage the maps and to plot assets on the maps and we actually got the maps completed, it doesn’t seem like there is much of a benefit in its current state.
As an example, “You get a ticket to fix an AC unit at your district's high school. With around fifty classrooms in the average high school, finding the right room can be like finding pirate treasure. Luckily, Incident IQ has a map for you. With asset mapping in the iIQ Facilities, discover exactly where every asset is located in your schools.” Without the map feature, you’d look at the asset’s detail page to find what room it is assigned to, and if you already have the floor plans, you’d identify the room (or ask someone who’s worked there more than a week). With the map feature, you’d navigate away from the asset’s detail page and go to Places > Maps > Map Name > Map Details then try panning around a cumbersome UI to find the asset? I know it’s heavily promoted to use the mobile app with maps, but didn’t see any guidance on how to use maps within the app.
Are there any success stories Incident IQ could share from other districts utilizing this feature that can help change our mind and see its potential? Does your team have any insights into what percentage of users are actively using this feature? It is what it is, we’ve made peace with not using the feature. I just think it’s important that Incident IQ receive feedback like this too to hopefully improve the product for the next guy rather than just moving on to the next new feature. Rant over.
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