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so right now you can add parts used to a ticket and this will take the part out of inventory.  was wondering if this is the best way to do this if lets say your repair needs multiple parts and is not currently being worked on and you may need to order other parts.  So I need a bottom cover, system board and battery for a Chromebook.  I have the bottom cover and system board but need the battery.  I would like to have my inventory reflect that i have the bottom cover and system board assigned to this ticket but waiting for the battery.  If I add them as parts used it does this but technically if I haven’t replaced those parts yet is there any other way to “assign them” to the ticket so my inventory reflects that I don’t have that number available.  so if I have 10 system boards but 1 is assigned to a ticket I truly only have 9 available.  hope I explained that correctly.

Hi ​@ebloomfield33 any time a part is applied to a ticket, it reduces the quantity of the inventory (of the applied part) by the number of parts used. At this time there is no feature that supports this, however we recommend you leave any suggestion features on our Idea Exchange web page. With that being said, you could always create a required custom field for your tickets to track “unused parts” until ready to apply the part(s).

 

https://community.incidentiq.com/ideas