Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets #2

Hello all,

Sorry to get back on this but I am still having issues with this. It seems to have worked before but not working now.

Am I missing something?

Looks like the asset I am working with is not triggering an update rule when I modify the Owners role. I have tried several different assets with no luck. When I check out the device to a user, the rule is triggered and nothing matches. It says: Asset does not match against filters defined for this device. I checked the device for the correct model category, and it matches the filter. If I just modify the user's role to “No Access” the rule is not triggered.

Thanks for any input.

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Hi @farmerje just to clarify, you are wanting to say if a User is moved to the Role of No Access and has a Desktop assigned to them, then send an email to that user- is that correct?

Yes that is correct.

I’m sorry not the assigned user but a user like a Tech Contact at the school.

Hey @farmerje,

Going by the workflow you set up, changing the role of the user likely counts as a user update, but not an asset update. Change of ownership should trigger the rule as well as these data field values in the screenshot:

You can potentially set up a scheduled asset rule and have an email go out to yourself for assets that still have a no access user associated with them, but that would have to be on a scheduled time as opposed to an asset update rule. Hopefully this information helps and is a workflow that works for you!

Also, if this workflow was previously working, can you provide a sample asset for review?

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