Assistance with Email Notification Rule for Students with "No Access" and Checked-Out Assets

Question

I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.

I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.

Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.

AMeyer Greendale Schools · Accepted Answer

I think you need to do an asset rule instead for the variable to work. Screenshot of what I’ve used is below. I didn’t love how much data was coming through, including a button to view the details of the device. It felt too busy.

I set up an Asset rule with the trigger of Updated. When a Chromebook’s owner’s role switched to No Access, the email gets sent.

farmerje · Answer

Thanks alotAMeyer Greendale Schools!That worked great! Thanks for pushing me in the right direction. Always learn something new here.

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