Skip to main content

I’ve got several audits set up in Incident IQ all pulling out of a sync that is run daily from Intune. Everything has been working fine for about a month now and then all of a sudden I’ve got 2 of the 4 of them showing all devices with a “Pending” status. I’ve tried re-running my audit and re-syncing the data from Intune, but so far nothing I have done is making any difference. Is there something I am missing here from a troubleshooting standpoint or is this just part of some ongoing issues?

 

@Zane Groven 

I believe this may have been a delay in when we process these audits. They are not immediate, and looking on their site now all audits have been updated to reflect devices that have been verified, failed, or pending.

 

If this happens again, please send a support ticket to our team and they can take a closer look. 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316