@ANixon 213cf3e eisd Thank you for submitting your question. I have reached out to your support specialist, and hopefully, we will be able to figure out what is going on. 

I would suggest reaching out to your support specialist since you are still in onboarding! 

@ANixon 213cf3e eisd As I look deeper into your issue. The user who is given the batch check-in/out permissions for their specific location.  I would go through and double-check!