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I have a school that was verifying chromebooks and didn’t have access to IIQ for the first day. They scanned all the SN into a spreadsheet. I would like to update the verification status on all of these. Trying to find way to look up all SN or import and update. However, I do not have models for these SN.  Is there a way to look up multiple SN in asset explorer or import and update status from CSV file?  

Would be great to be able to look up multiple SN in asset explorer. 

@AHollon 7301637 asdk12 Thank you for submitting your question to our community! 😄

I would suggest adding these SNs to a custom view and then bulk-updating the assets to show as verified. Have you set up a custom view before? If not, here is the guide: 

 

Would be neat to have a Resolved Tickets Rule to verify a device automatically.

@Kathryn Carter Thank you, I did not realize I could paste SN/info into the search bar when creating view under a filter. 

@AHollon 7301637 asdk12 You can add the filter by Asset Serial Number with those serial numbers added. 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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