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I just purchased 400 Chromebooks.   They were purchased wtih a grant and need to tracked with the funding source field.   The Chromebooks have not yet been added to the Google Admin Console, so they have not synchronized with incidentIQ to have them automatically added.  

I have a spreadsheet from the vender with all of the serial numbers of all of the Chromebooks.  If I import the spreadsheet with the funding source assigned prior to them being added to incidentIQ via the Google Devices sync, will it just update the ones I import or will it create duplicates.    I do have the Google Devices app set to “Update Asset”, but it doesn’t seem to work.

The reason I am hesitant to just try it is my secratary had added a single chromebook and assigned it to a user prior to it being added to the Google Admin console.   After it was added via the sync, it created a duplicate instead of updating the one she added.   I thought maybe there was a typo in the serial number, but when I exported them and ran a duplicate search in excel it found them right away, so the serial numbers matched.   I had to manually copy the info over and delete the one she manually entered.  I don’t want to have to do that for 400 Chromebooks if it doesn’t work.

@patrickmckinney Thank you for submitting your question. 

It would be crazy to have 400 duplicates, so I understand your hesitation. I reached out to support to double-check, and they said that as long as the serial number and asset tag match, you should have no problem with duplicates! I hope this helps! 😄


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