Hi ​@BMartin 453c69d coosbay 

There are a couple of ways to do this. I think the easiest way if you have the devices in front of you is a bulk action from Rapid Scan to submit a ticket.

Or you could create a view of the assets and then open a ticket with a bulk action.

Does this help? 

Hi ​@BStead 367a84d nclack 

Thanks for the reply, I can’t get the quick scan to work. We have our own barcodes that we have stickered to the back the chromebooks, but when I scan the screen refreshes and nothing populates. Do I have to only scan the QR Code on the back of the chromebooks? (I think it’s technically called a Data Matrix) 

Thanks for the help!

​@BMartin 453c69d coosbay One suggestion would be to create a view with those asset tags (yes you would have to input the numbers but once you create that view you could bulk create tickets if they are the same issue! Have you created custom views before? 

Hi ​@BMartin 453c69d coosbay It could be the programing on your barcode scanner causing you issues. 

If your having difficulty getting them to scan and start the rapid scan screen then I would do what ​@Kathryn Carter said and create a view. One work around to get all the assets in one view fast would be to create a custom field lets call it “Summer Repairs” and we would set this up as a OnOff toggle.

Next we would attach this custom field to the asset type your repairing. You could apply this to all assets or add a condition so it is only on Model Category: Chromebooks. Then if you have all your assets that need a repair scanned into a CSV all you would need in this file is have the asset tag or serial numbers and then a column for “Summer Repairs” where you set each row to Yes. Then with the power of the asset import tool you can update your new custom field in all your assets that need repair to yes. Last you just need to make a view where your condition of your custom field is yes and you should get all your devices at once.