Hello,
I am trying to make tickets for Chromebooks that have physical damage done to them. I DO NOT want to have them to be “Checked In” into our storage. I just need tickets made for each asset. Is there a way to to do this.
Thanks for any ideas!
Solved
Create bulk tickets by assets that are already in IIQ
Best answer by BStead 367a84d nclack
Hi
If your having difficulty getting them to scan and start the rapid scan screen then I would do what
Next we would attach this custom field to the asset type your repairing. You could apply this to all assets or add a condition so it is only on Model Category: Chromebooks. Then if you have all your assets that need a repair scanned into a CSV all you would need in this file is have the asset tag or serial numbers and then a column for “Summer Repairs” where you set each row to Yes. Then with the power of the asset import tool you can update your new custom field in all your assets that need repair to yes. Last you just need to make a view where your condition of your custom field is yes and you should get all your devices at once.
+4Hi
There are a couple of ways to do this. I think the easiest way if you have the devices in front of you is a bulk action from Rapid Scan to submit a ticket.
Or you could create a view of the assets and then open a ticket with a bulk action.
Does this help?
Hi
Thanks for the reply, I can’t get the quick scan to work. We have our own barcodes that we have stickered to the back the chromebooks, but when I scan the screen refreshes and nothing populates. Do I have to only scan the QR Code on the back of the chromebooks? (I think it’s technically called a Data Matrix)
Thanks for the help!
+18
+4Hi
If your having difficulty getting them to scan and start the rapid scan screen then I would do what
Next we would attach this custom field to the asset type your repairing. You could apply this to all assets or add a condition so it is only on Model Category: Chromebooks. Then if you have all your assets that need a repair scanned into a CSV all you would need in this file is have the asset tag or serial numbers and then a column for “Summer Repairs” where you set each row to Yes. Then with the power of the asset import tool you can update your new custom field in all your assets that need repair to yes. Last you just need to make a view where your condition of your custom field is yes and you should get all your devices at once.
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