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Custom asset labels

  • August 11, 2025
  • 2 replies
  • 101 views

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Good afternoon Team,

 

Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.  

 

 

Best answer by TJamison_iiQ

Hi KCortez 85384e0 udsd,

 

Good morning! This issue has been resolved for your district and a support person will be contacting you shortly to confirm. Thank you for your patience while we worked to resolve this issue. Have a great day and happy printing 🙂!

2 replies

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  • Employee
  • August 11, 2025

Hi KCortez 85384e0 udsd,

 

Thank you for reaching out to Community. We are investigating this issue and will update you as soon as possible. I apologize for the inconvenience you are experiencing, and I am aware of your support ticket and the agent sent an update a little bit ago. We will reach back out to you as soon as we have any further updates. Thank you again for reaching out.


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  • Employee
  • Answer
  • August 13, 2025

Hi KCortez 85384e0 udsd,

 

Good morning! This issue has been resolved for your district and a support person will be contacting you shortly to confirm. Thank you for your patience while we worked to resolve this issue. Have a great day and happy printing 🙂!