Skip to main content
Solved

Custom Field Defaults


Forum|alt.badge.img+3

I am making a custom field for devices called Kiosk Mode. The goal is to affect the OU placement of devices in our Google Device sync based on the value of this field. Since I cannot filter by “field not set” the options on the select box are:
 - None

 - Kiosk Mode

 

This allows me to edit our Google Device general settings so that if it is set to None they sync to the regular OUs and if it is set to Kiosk Mode the device will move to the Kiosk OUs (by school).

But, I need to ensure devices being created have a default value of “None”. Apparently an Asset on Create rule can’t set custom fields.

So, without the ability to filter by “not set” and without the ability to automatically set a custom field’s default value (either via a default value feature which doesn’t seem to exist or via a rule which doesn’t seem to exist) I’m dead in the water on this little change.

I could set the filter on each OU placement rule to EXCLUDE Kiosk Mode… but if we add another type of Kiosk mode (like say a “Hager Table Kiosk Mode” which should go to something special in google) we’d need to modify each and every filter again.

Any idea how to make this work? IIQ has all these nice features but tends to lack the last 5% to make it all work sometimes. I’m hoping I’m overlooking something simple.

Best answer by Kathryn Carter

@MattHenry Thank you for submitting your question. 

I just finished a call with our Product team about this one! So this setup with the automated rule is going to be an enhancement that you will need to submit to the Idea Exchange. https://community.incidentiq.com/ideas

However, here is a workaround to be able to do this:

  1. You can apply the custom field to your devices. 
  2. when filtering, select both options (none and kiosk) and then click exclude selected
  1. This will give you a list of devices that do not have that custom field, select all devices
  2. Then you can set info to the “none” that you are wanting

     

I hope this works for you! 😄

 

View original
Did you find this article helpful?

3 replies

Kathryn Carter
Forum|alt.badge.img+15
  • Community Manager
  • 9623 replies
  • Answer
  • August 21, 2023

@MattHenry Thank you for submitting your question. 

I just finished a call with our Product team about this one! So this setup with the automated rule is going to be an enhancement that you will need to submit to the Idea Exchange. https://community.incidentiq.com/ideas

However, here is a workaround to be able to do this:

  1. You can apply the custom field to your devices. 
  2. when filtering, select both options (none and kiosk) and then click exclude selected
  1. This will give you a list of devices that do not have that custom field, select all devices
  2. Then you can set info to the “none” that you are wanting

     

I hope this works for you! 😄

 


Forum|alt.badge.img+13
  • Specialist
  • 696 replies
  • August 22, 2023

 I agree @MattHenry, there needs to be a way to set custom fields with rules! I found this idea:

https://community.incidentiq.com/ideas/allow-iiq-to-automatically-update-a-custom-field-using-rules-engine-2333

I do feel like there’s another one floating around with way more votes on it though. If someone finds it, drop it here and I’ll vote it up for sure!

MattHenry wrote:

IIQ has all these nice features but tends to lack the last 5% to make it all work sometimes. I’m hoping I’m overlooking something simple.

This is funny - I have said this EXACT thing multiple times. All the framework is, but never in the right spots.


Kathryn Carter
Forum|alt.badge.img+15
  • Community Manager
  • 9623 replies
  • August 22, 2023

Thank you for finding that idea @jclark16!! 😄


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings