Skip to main content

I am making a custom field for devices called Kiosk Mode. The goal is to affect the OU placement of devices in our Google Device sync based on the value of this field. Since I cannot filter by “field not set” the options on the select box are:
 - None

 - Kiosk Mode

 

This allows me to edit our Google Device general settings so that if it is set to None they sync to the regular OUs and if it is set to Kiosk Mode the device will move to the Kiosk OUs (by school).

But, I need to ensure devices being created have a default value of “None”. Apparently an Asset on Create rule can’t set custom fields.

So, without the ability to filter by “not set” and without the ability to automatically set a custom field’s default value (either via a default value feature which doesn’t seem to exist or via a rule which doesn’t seem to exist) I’m dead in the water on this little change.

I could set the filter on each OU placement rule to EXCLUDE Kiosk Mode… but if we add another type of Kiosk mode (like say a “Hager Table Kiosk Mode” which should go to something special in google) we’d need to modify each and every filter again.

Any idea how to make this work? IIQ has all these nice features but tends to lack the last 5% to make it all work sometimes. I’m hoping I’m overlooking something simple.

@MattHenry Thank you for submitting your question. 

I just finished a call with our Product team about this one! So this setup with the automated rule is going to be an enhancement that you will need to submit to the Idea Exchange. https://community.incidentiq.com/ideas

However, here is a workaround to be able to do this:

  1. You can apply the custom field to your devices. 
  2. when filtering, select both options (none and kiosk) and then click exclude selected
  1. This will give you a list of devices that do not have that custom field, select all devices
  2. Then you can set info to the “none” that you are wanting

     

I hope this works for you! 😄

 

 I agree @MattHenry, there needs to be a way to set custom fields with rules! I found this idea:

I do feel like there’s another one floating around with way more votes on it though. If someone finds it, drop it here and I’ll vote it up for sure!

IIQ has all these nice features but tends to lack the last 5% to make it all work sometimes. I’m hoping I’m overlooking something simple.

This is funny - I have said this EXACT thing multiple times. All the framework is, but never in the right spots.

Thank you for finding that idea @jclark16!! 😄

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316