Hi ​@MDashoff 140a3a1 redlandsusd ! To create a new category, you will navigate to “Admin” → “Model Categories” and select “Add Category”:

You can also find additional information about Creating and Managing Model Categories here: 

If you have any other questions please let us know!

Hi there,

I actually got to the point of “Add Category”, but it’s not showing up when I try to create a new ticket.

Can there be a delay from creation before it shows up? It’s been about an hour so far.

-Marcus

Hi Marcus!

What is your district/what category are you trying to add? I can take a look.

​@MDashoff 140a3a1 redlandsusd 
Unfortunately, I can't reproduce your issue within your instance. If the issue persists, please submit a support ticket to our team for further assistance.