I was looking to see if we had the ability to have a device placed on a watch list for actionable tickets.
For example. SN# XXX has a history of 5 or more tickets with same type of issue. Place it on a list to be alerted if it returns with the same issue again within say like 30 days.
Unfortunately, there is not an automated process for this. However here is an idea that you can upvote and comment on:
Besides flagging devices, there are a few threads to check out about flagging repeat user offenders as well. Here is a thread I think you would benefit from:
I hope this helps!
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