Asset still shows previous user as the owner of the device even after it has synced with Jamf. All info is entered and correct in Jamf. How do I make it so Incident IQ updates the device owner as well?
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Under Apps>Manage>Jamf, what do you have set on the General tab under “import options”? Do you also have “update asset” enabled on that same page?
If you look at the details tab for an asset, have any changes been made after a sync?
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