The example is linking multiple laptop assets to one cart instead of individually linking the asset one at a time.
Best answer by TAnders
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Userlevel 4
+6
Can’t you do this here:
+2
+2
Team, this may be the way (to use a Star Wars theme on May 4):
https://learn.incidentiq.com/courses/working-with-assets/
There’s a “bulk actions” item in the training. Heading there now.
Edit: don’t go to that. The video shows using a barcode scanner to add multiple in, not a spreadsheet.
Userlevel 6
+10
The easiest way that we found was to create a new asset view and set your filters to “Asset” then copy/paste from your spreadsheet, it will load all the asset tags or serial numbers in and select them to add to the view. Then you can add your cart/storage locker to the same view and bulk “link” them in there.
Fun side story, this is how we also discovered a bug in the first launch of the bulk action items update a month or two back, one of our agents did this exact method but the system overflowed and assigned EVERY asset in the system to a single user, including like software models and locations.
+2
Oh that side story is funny (would be terrible when it first happened but darn funny afterwards)!
YES! The steps you gave are doing exactly what I needed! 114 cracked screens going into a ticket now. Thank you!!!
Userlevel 6
+10
Oh that side story is funny (would be terrible when it first happened but darn funny afterwards)!
YES! The steps you gave are doing exactly what I needed! 114 cracked screens going into a ticket now. Thank you!!!
Awesome, glad to hear it’s working. Luckily the IIQ admins and dev team were able to rollback that change, but it sure was fun to see a teacher assigned “Google SSO” and “Microsoft Windows” as their own asset.
Userlevel 4
+6
I haven’t tried this but i wonder if you could create a linked asset column in the import file and update multiple items at once that way by providing the asset tag.
Userlevel 6
+11
Userlevel 6
+10
I haven’t tried this but i wonder if you could create a linked asset column in the import file and update multiple items at once that way by providing the asset tag.
I have tried this, and it is not currently possible. I know I put that in as an enhancement request on the old enhancement board, not sure if it was moved to the new one yet.
Userlevel 6
+11
+1
Userlevel 6
+11
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