@FMullen 6130352 longwoodcsd Thank you for submitting your question to our community!  

You are able to require asset information! Head to Admin / Required Fields. The fields with the lock are required to stay on by iiQ. However, you can add additional required fields, like serial number, to those assets. Just slide the toggle on. 

https://community.incidentiq.com/administration%2D83/required%2Dasset%2Dfields%2Dwhen%2Dimporting%2Dand%2Dcreating%2Dassets%2D3333

Here is the KB Guide as well. I hope this helps 

I was thinking on the lines of when a ticket get submitted for the first time. 

@FMullen 6130352 longwoodcsd Are you referring to a custom field? You want to require your requestors to add the serial number of the device when they are submitting their ticket, correct? 

Yes

@FMullen 6130352 longwoodcsd I would suggest adding a number custom field, naming it serial number and then marking it required: 

I hope this helps! 

I don’t see number in the custom filed category 

@FMullen 6130352 longwoodcsd Where are you looking at? You will need to create the Custom Field before adding it. 

Okay great I was able to add a Field for a Serial Number but, what would be the Field type?   There are numbers and letters in a serial number at times. 

@FMullen 6130352 longwoodcsd You can do Text. You will be able to add number and letters to that type!