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We use Meraki SM.  Our devices were imported and created, but the Serial Number is being used as the Asset Tag.  We use the Name field in Meraki to store the Asset tag information.  I have mapped that in IIQ, but subsequent imports do not seem to have any effect on the Asset Tag field.  I have enabled the Asset Tag mapping under the Data Mapping tab.  What am I missing?

 

 

@SRogers I think we will need a little more information. I reached out to your implementation specialist, @arosenbaum_iiQ and she should be in touch shortly if she has not already.

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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