We recently deployed ~800 devices to our staff and are trying to run reports in IIQ to make sure the right device got assigned/signed into. We used FileWave as our MDM and the app sync is working correctly.

In IIQ I have created a custom view of the 800 devices we recently deployed. I have the columns selected to show the asset tag number, the owner, and the client device name. The client device name is a app field from the MDM app that gets synced. It is one of the pre-populated app fields when you setup the sync.

What happens is that on most of the assets the client device name field shows up correctly in the view. But on a few assets that field is not showing up at all in the view. But if I click on the asset it shows up perfectly fine and says the asset is syncing with the MDM.

Curious if there is a trick or something I need to do to get the view to show the updated fields from our MDM sync.

Thanks!