Good Morning ​@DAdmin 833b73b nacisd ! I typically recommend to create an ‘Out for Repair’ Asset status and set the asset to that status. 

Please let me know if you have any questions! 

We usually replace the device for the user while we have it worked on, so should we make a location for the out for repair device so that the device is no longer assigned to the cart and/or room? 

​@DAdmin 833b73b nacisd Are you utilizing Spare Pool? This will allow you to manage your loaner devices (i.e. when a ticket is submitted for a device repair, you can issue a loaner/spare into the ticket while also keeping their original assigned to them, and when the original is repaired, you can remove the spare from the ticket and place it back into the pool).

If this is something you want to utilize, you wouldn’t necessarily need to change the device’s location because it would be located wherever the spare pool location is.

I hope this makes sense. Please let me know if you have any questions!

So this will work great for our high school students, but our middle school and elementary are cart base with no device assignment. how can I make this work for the devices in the cart? or should we just assign the devices to the teacher in the room that the cart is assigned in?

​@DAdmin 833b73b nacisd Is the cart asset tagged? You could potentially assign the cart to the room the teacher is assigned to? So they can see all “assets” that are assigned to the rooms they are assigned to which would include said cart.

I hope this helps!

​@DAdmin 833b73b nacisd Are the cart-based devices linked to the cart? We ended up creating virtual users in iiQ that match the carts & use those for the assignments. 

As for managing repairs/knowing where devices are, this is our current workflow:

1. Assign replacement device to student/cart
2. Set the ticket status to In Repair (Vendor). That might be one I created - can’t remember if it’s an iiQ default!
3. Deprovision & check in device (I have a rule set up to check in most student devices when they are deprovisioned)

You could do an asset status instead/as well.

Hope that helps some!