IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid. Has anyone else experienced this?
Userlevel 7
+13
This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them:
I submitted ticket #68529. Thank you for your assistance.
Userlevel 7
+13
The fix for this issue was to restore 34,000+ deleted items. First of all, that does not change that random devices are being deleted. Second, Now we have thousands of devices that were supposed to be deleted back into the database. I thing this is worse than the original issue.
Userlevel 7
+13
It appears there is a way to delete the undeleted records overnight.
The records have been deleted but the cause for assets still under warranty being deprovisioned in Google has not been determined.
Userlevel 7
+13
Thank you for keeping me updated. Looks like they are looking into it for you! 😄
I will continue to follow the ticket and see if I can be helpful on this!
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