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Hello,

I am curious what process other school districts have in place for returning repaired Chromebooks back to the students. I am finding that students are anxious to get their device fixed, but once they are returned to our buildings, they sit and sit and sit until I finally go into the students and disable the loaner device they are using. I would say about 15% actually read the email sent to them saying to pick up the device. 

My process right now involves a custom status that says “Device ready for pickup” which is linked to the “Waiting on requestor” status. Once I set that status, it sends an email to the student with the information to pick up the repaired device. I also have a rule for stale tickets of this status to send a reminder email on day 3 and day 7.

Again, just seeing if there is a better process out there.

Thank you!

Shelby

Good morning! 

 

There was a great suggestion from another post that was a work around. Currently, creating tickets via the check in/out is an open idea that I would recommend taking a look at and upvoting. 

 

 

 

Thank you. I’m not sure this is exactly what I was looking for. I already have tickets created for the students. I’m just trying to figure out how to get the students to pick up their device once it’s back in my possession from repair, if they are not reading the comments / emails from the ticket notifications. 

Maybe the office calls the student to pick it up? Maybe the students have them delivered to their rooms. Like I said, I just eventually disable the loaner and incredibly the student shows up. I am open to any suggestions.

​@SMillsTVSD 

 

Understood, if the student is not reading the comments or emails, then going with what you said, using the office to call the students down. Another way you could go about this would be if the student has a homeroom, you could leave the device with the teacher to hand out. Sorry, this wasn’t exactly what you were looking for. 

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