Hi everyone! We have a small number of devices that we think have had their asset tag and/or serial number changed in Incident IQ. Is there any way that we can find those devices by the old asset tag or serial number, the same way we can for Previous Owner? If using the API is necessary, I’m happy to do it that way, but I’m not sure I can see a straightforward way even with the API.
Thanks for any help!
Solved
Searching by previous serial number/asset tag?
+3Best answer by smcelmurray_iiQ
Hi
+18
I thought we could use the asset changed filter, but we can only filter change by Status type, location, owner, and storage location.
Do you know how the tag number was changed or even the date? We may be able to filter by the last updated date!
Our team might be able to pull that for you if you submit a ticket to support but I have no guarantees.
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+8Hi
+3Actually, with the hint of looking at the changed date, I was able to find the devices myself -- thanks for the idea!
+18
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