When working with multiple assets, using a scanner to create a list of specific items is amazing. Then you can bulk update. However, if you don’t have a scanner handy, how do you search for and create a list of multiple items that can be bulk updated?
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Hey rymcdougall,
You could try going to Asset Groups and creating a group which will then allow you to make some bulk updates.
If you do not have a scanner, I suggest creating an asset group or a custom view to save those assets.
Here is the guide for creating asset groups:
Thank you
Awesome, that is exactly what I am looking for. Unfortunately, it would appear as though Agents don’t have permissions to create/edit Asset Groups? Is there a way to give agents access to Asset Groups?
This may bring up a different/better question. Why is the ability to search for multiple devices/creating a list of multiple devices limited to using a scanner for input. Why can’t you use enter asset numbers separated by, lets say, a comma to search for those items specifically so that you could make bulk changes to them?
First, the agent must have the permission. I went under the specific user I wanted this permission for. Under General Settings, I scrolled down to Setup. Under Setup, you will check “Manage Asset Groups”. Here is a screenshot:
As for your second question, that would be a great idea for you to submit to our Idea Exchange! https://community.incidentiq.com/ideas
I hope all this helps 
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