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Spare Pool issues?


MPeters 48079a4 stjacademy
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We’ve been trying to add assets to a spare pool which we’ve successfully done in the past. Now we click “Add Asset”, type in the asset tag number and select the asset at which point the screen appears to reload but the asset is not present in the pool. Is anyone else having issues with this? 

Best answer by Kathryn Carter

Hi, everyone; we have released a fix for this. Please submit a ticket to support if you are still experiencing issues with this. 

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11 replies

Kathryn Carter
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  • Community Manager
  • 9615 replies
  • September 18, 2024

@MPeters 48079a4 stjacademy Thank you for submitting your question to our community! 😄

  1. Have you cleared your cache?
  2. Did you refresh your page after it appears to reload?
  3. When did you first experience this? and is it a new pool? 

MPeters 48079a4 stjacademy
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@Kathryn Carter I cleared my cache, tried a different browsers and refreshed the page but still did not see the asset I attempted to add. We just noticed it today and this is an existing pool. I also added another pool and tried to add to that as well with the same results.


Kathryn Carter
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  • Community Manager
  • 9615 replies
  • September 18, 2024

@MPeters 48079a4 stjacademy Hmmm, alright. Go ahead and submit a ticket to support. There might be something on the back end they can identify. 

https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55

 


@Kathryn Carter @MPeters 48079a4 stjacademy 

Any news on this issue? We have been experiencing the exact same problem the last few days. 


Kathryn Carter
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  • Community Manager
  • 9615 replies
  • September 24, 2024

@IHunckler 8501248 leb Thank you for submitting your question to our community! 😄 

Our team is still working on this fix, but it looks like it will be released within the next couple of bug fixes. Keep an eye on the Product Updates page for those updates! I will comment here as well once it is released. Thank you for your patience. 


MPeters 48079a4 stjacademy
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@Kathryn Carter Thanks for the update!


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Do you have an estimated timeline for when this fix may be implemented? 

We are experiencing the same issue and it is rather annoying to be unable to replace broken spares.


Kathryn Carter
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  • Community Manager
  • 9615 replies
  • September 27, 2024

@EJordison 907f9c6 rockcastle This one should be released very soon! I will keep you updated if I get a more specific time frame from our team. 


Kathryn Carter wrote:

@EJordison 907f9c6 rockcastle This one should be released very soon! I will keep you updated if I get a more specific time frame from our team. 

Just so your team can have an idea of how many people this is affecting, I want to say that this is also preventing me from doing key work. Thanks for the continued updates.


Kathryn Carter
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  • Community Manager
  • 9615 replies
  • September 30, 2024

@JMcGuire 437fc14 princetonk12 Thank you for your feedback! 


Kathryn Carter
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  • Community Manager
  • 9615 replies
  • Answer
  • October 2, 2024

Hi, everyone; we have released a fix for this. Please submit a ticket to support if you are still experiencing issues with this. 


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