I have an asset that is active, in service, and can be scanned and selected as a device for ticketing purposes. It functions normally.
However, I just observed my front desk secretary scan the device in to make a ticket, but the device did not come up.
I checked the user and they are set up identically to another front desk user who is able to scan just fine.
What could I be missing?
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I would suggest submitting a ticket to support for this issue. If you want to PM me the users you are referring to, I would be happy to check what I can! Then, post the solution to this thread. 😄
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They fir filing a ticket; first, they select “Devices” and then they get the field that asks them to enter a serial number or asset ID. When scanning (or entering) the asset ID, they get a message saying the asset does not exist. But, it does.
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@ccooney We are having this issue as well. Have you received a resolution from support?
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