Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ. I want the Asset Tag to flow from IQ to Google Admin console. So far it only appears that IQ will update the serial number and the only Asset ID information that will sync to google is the Annotations Asset IT, which I can’t import anything into using the import utility. Has anyone else ran across this?
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Syncing Asset Tag from IQ to Google
+3Best answer by Belcher.shane
In the general settings of google sync inside of Incident iQ you can turn on asset id matching back to Google using the “Map custom values from googleDeviceData” setting below:
+7In the general settings of google sync inside of Incident iQ you can turn on asset id matching back to Google using the “Map custom values from googleDeviceData” setting below:
Shane Belcher
+17
He is right, under the General Setting tab you can Map Custom Values from google into iiQ. Here is the guide for reference.
Hannah Bailey - Director, Customer Engagement
+18Are you using Google or another MDM? If so, you can add that to be mapped back and forth between Google and iiQ. However, serial numbers are not something that can be written back.
For asset ID, are you referring to the asset tag? I would love some additional clarification to best help!
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