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Unable to Create New Model Category

N
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Hello,

 

I’m an admin for our school, and I’m trying to create a new model category for some of our equipment but I’m running into an issue. When I am in the Model Categories section and I click on New Category, I am greeted with the new category window, but it states “This category is Read Only. You can only modify the visibility of it.” Due to this, whenever I want to add in a new model category, I had created some new models in the past, and we have not made any drastic changes to the system that I am aware of. I’m wondering if anybody else has ran into this issue and has a solution.

Best answer by n.burns

Hannah Bailey wrote:

@n.burns

This is a known issue and our development team is aware. I will keep you updated on when this issue has been resolved. 
 

It seems like the problem has been resolved as I am now able to add in new model categories without the screen appearing as read-only.

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7 replies

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • 1690 replies
  • April 29, 2022

@n.burns 

This is a known issue and our development team is aware. I will keep you updated on when this issue has been resolved. 
 

Hannah Bailey - Director, Customer Engagement
Belcher.shane
Participant
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I get that same message when i attempt to edit a category provided to me by Incident but when I click new category I don’t get that warning at all.  Do you think you might be editing on accident?  If not, that is a weird one

Shane Belcher
Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • 1690 replies
  • April 29, 2022

@Belcher.shane 
If it is on the Incident IQ catalog you are only able to change the visibility of that category. 

Hannah Bailey - Director, Customer Engagement
Belcher.shane
Participant
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@Hannah Bailey Understood, that is why i thought they might have been editing instead of adding new.  

Shane Belcher
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  • cher
  • Observer
  • 9 replies
  • June 9, 2022

We have a new product that needs to be entered as a new asset. How do you edit the model name or add model names to the drop down? Thanks, cheryl 

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  • n.burns
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  • 2 replies
  • June 9, 2022
cher wrote:

We have a new product that needs to be entered as a new asset. How do you edit the model name or add model names to the drop down? Thanks, cheryl 

I think this article will be helpful for you. 

https://community.incidentiq.com/asset-management-basics-81/models-tab-241

 

N
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  • n.burns
  • Author
  • Observer
  • 2 replies
  • Answer
  • June 9, 2022
Hannah Bailey wrote:

@n.burns

This is a known issue and our development team is aware. I will keep you updated on when this issue has been resolved. 
 

It seems like the problem has been resolved as I am now able to add in new model categories without the screen appearing as read-only.

Hannah Bailey
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