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I may not have a clear understanding of using variables for emails, so if I’ve got this wrong please let me know!

I’m exploring the idea of sending an email notification to specific staff members if a user leaves our district & still has a Chromebook assigned to them. I have the notification set to come to me for now.

I received my first notification today, and the asset information was not included, just the variable name(s).  I’m wondering if the email can’t reference the asset info since I’m using a user-based trigger? Do I need to switch to an Asset-based trigger?

Here’s the structure of my email:

As of {{User.ModifiedDate}} {{User.FullName}} is no longer with the school district. They have the following technology resources to be returned.
Asset Tag: {{Asset.AssetTag}} 
Serial Number: {{Asset.SerialNumber}}

​@AMeyer Greendale Schools Thank you for submitting your question to our community! 😄

We believe because it is a user rule you are unable to get that asset information. You could try using an asset rule and add the “role = no access” filter to that. Let me know how this works for you! 😄

I will switch to an asset update trigger and report back! Might be a little bit, hopefully I don’t forget 😅

Switching to an asset-based trigger worked, which is nice.

The custom notification text is significantly smaller than the What’s changed section that’s automatically (?) included, which likely means staff would skim the What’s changed section to figure out why they got the email, rather than reading the notification itself.

What’s changed includes more information than they’d need to know. Might explore this a bit more after winter break.

 

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