Gather Important Feedback with iiQ's Survey Feature

Incident IQ’s survey feature can be very impactful and can be used to gain more insight into your team’s performance.

We love seeing districts using surveys to gather feedback. Some of the most frequent questions that we see are:

Did the technician clearly understand the issue you were experiencing?
Was your technician knowledgeable about the problem?
Did your technician resolve your issue completely?
Did you feel that our team answered your request or inquiry promptly?
Did you find our staff helpful and courteous?
How can we make your experience even better?

With questions like the above, you can more easily train your staff and tweak your program to meet the district’s needs.

Does your district use the iiQ survey feature? What kind of feedback are you gathering?

Be the first to reply!

After an Open Office Hours with @KCortez 85384e0 udsd and I chatted about adding survey ideas or templates for those surveys. I worked with some of our CSMs and they suggested your districts to share their workflows! Please comment below what your district is doing with surveys:

@JCadore 6973780 clayton @GRasasombath 2208dac clayton

@RLacek 1673c99 okcps @HPowell 14002ac okcps

@mcsdwes @Hennessey.Brandy.N

@EstonMelton @rfields @mikereynolds

We use the default(?) survey at ticket closure to get quick feedback on how well the issue was resolved.

@EstonMelton What do y’all do with that information then?

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