Hello Incident IQ Community!
We’re excited to announce not just one, but two brand-new courses now available in the Incident IQ Academy! 🎉
Quick Tickets Course
Admins & Agents: Configuring and Distributing Quick Tickets
Requestors: Quick Tickets
In this course, you’ll learn everything from setting up personal and shared Quick Ticket templates to managing them across your district. Whether you're a teacher aiming to simplify repetitive requests or an admin streamlining ticket submissions for staff, the course has it covered. Plus, there's a new interactive demo that allows you to practice submitting a Quick Ticket in a hands-on, risk-free Incident IQ environment.
What You’ll Learn:
- How Quick Tickets reduce clicks and improve ticket consistency.
- Setting up and managing Personal and Shared Quick Tickets.
- Mastering bulk actions and dashboard visibility for Quick Tickets.
Due Dates & Work Calendar Course
In this course, you’ll dive into the essential tools to enhance your ticket management and workload organization. Learn how to configure Due Dates & Reminders—either manually or automatically—to ensure no ticket goes unnoticed. You’ll also master the Work Calendar to efficiently view, prioritize, and manage all your tasks.
What You’ll Learn:
- Configuring Due Dates & Reminders.
- Using the Work Calendar for task management, including drag-and-drop scheduling and custom views.
- Saving time with printable PDFs and offline reference options.
These courses are packed with practical tips, real-world use cases, and step-by-step instructions to enrich your Incident IQ experience. Jump into the Incident IQ Academy today and start mastering these new features to simplify your workflow!
Happy learning!
