Skip to main content

Background: I have some custom fields setup for IIQ Events and have them mapped to the same fields in ticketing. There is a field that I would like to have updated as part of the approval process. It seems like the filed does not “map” beyond the initial creation. Therefore, after a field is updated in the ticket (or event), it does not update the field on the other end, leaving them out of sync. 

 

Question: is this the expected behavior, or is it supposed to be updating whenever a change is made? If this is expected behavior, then this becomes a feature request. If not, then I will put in a ticket with support. 

 

Thanks! 

@tkazar Thank you for submitting your question to our community! 😄

If I understand correctly, the custom fields are not retroactive, where they will update the cross-product. This would be an enhancement request. Am I understanding that correctly? 

Yes, If the product does not do this (just making sure I am not doing something wrong first) than I would say it would be a feature request. 

@tkazar Thank you for confirming. 

This is going to be an enhancement request. Here is the idea I created on your behalf: 

 

Reply


Terms & ConditionsCookie settings