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Question

Facilities Ticket action/resolution

  • October 3, 2023
  • 3 replies
  • 65 views
M
Contributor
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We just started using facilities. We are seeing that our techs are using the “Labor” button within the ticket instead of the “action” they did. We do not track labor this way and was wondering if there is a spot to remove this option completely to our maintenance techs do not confuse the action they are suppose to use.

3 replies

Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • October 5, 2023

@mrodriguez 

Are you referring to the button in the image below?

 

Hannah Bailey - Director, Customer Engagement
M
Contributor
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  • mrodriguez
  • Author
  • Contributor
  • October 5, 2023

Yes that “labor” option.

Hannah Bailey
Forum|alt.badge.img+17
  • Hannah Bailey
  • iiQ Community Manager
  • October 9, 2023

@mrodriguez Currently, you are unable to remove this option from the ticket toolbar. I would add this to our idea exchange where others can upvote ideas and our product team can see what customers are requesting/needing. 

 

https://community.incidentiq.com/topic/new?type=idea

 

Hannah Bailey - Director, Customer Engagement
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