Our division has labor hours as a requirement to resolve a ticket

However, in both single and bulk working of tickets  - when an agent puts in their labor hours it does not cross out the labor hour requirement stating it was done until you refresh each screen.  This is a HUGE issue when you are working tickets in Bulk and want to complete multiple work orders at once and don’t want to have to refresh each and every work order.  What is going on?

Thank you