Just in time for the end of the school year, we are working on a staff device check-in process which looks like this:
- HR or supervisor creates an Incident IQ ticket for a staff member who is leaving the district.
- From that ticket, we use the Rules Engine to call a PowerAutomate webhook.
- The webhook calls the IIQ API, pulls the affected staff username and finds a list of checked out assets.
- These assets are included on a generated check-in PDF document.
- Here’s where we are stuck. We want to attach the generated PDF file to the Incident IQ ticket. However, there’s no apparent function on the API which can do that.
Is there a way we can attach a file to a ticket via the API? Or do we just need to create the file in OneDrive or Google Drive and add a link to the file in the ticket comments?